Política de reembolso

Last updated: September 2026

Your satisfaction matters to us. If something isn't quite right with your order, here's how returns and refunds work at AVELORA.

Return Window

You have 5 days from the date of delivery to request a return.

Return Conditions

To be eligible for a return, items must be:

• Unused, unworn, and in their original condition
• Accompanied by all original tags and packaging
• Submitted with proof of purchase

Returns requested after the 5-day window may not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the item received was defective, damaged, or incorrect.

Refunds

Once we receive and inspect your return, we'll let you know whether it's been approved. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue, and we'll make it right.

Contact

For return requests or any questions, reach us at avelorashop@outlook.com.